terms and conditions

1. Introduction

   These terms outline the agreement between Makeup By Steph NZ ("we," "us," or "Makeup Artist") and you, the Client, for makeup services ("Services"). By booking and paying the required non-refundable booking fee, you confirm that you have read, understood, and agree to these terms.

   We provide professional makeup services with reasonable care and skill. However, we cannot guarantee outcomes affected by undisclosed allergies, sensitivities, illnesses, skin conditions, medications, recent skin treatments, environmental factors, weather, venue conditions, or client-supplied products.

2. Booking Fees

   Special Occasions: To secure your appointment, a non-refundable booking fee of 50% of the total cost is required. This fee will be deducted from the total amount, with the remaining balance due 7 days before your appointment.

   Weddings: To secure your wedding package, a non-refundable booking fee of $200 is required. This fee will be deducted from your total package cost, with the remaining balance due 7 days before your wedding date.

   Wedding packages include the services listed at the time of booking. Additional bridal party members, family members, touch-ups, location changes or timing changes are subject to availability and may incur additional fees.

3. Payments

   Payments can be made via bank transfer or card through Hnry. Payments are considered received once cleared into our account or confirmed via Hnry.

   The remaining balance, less the booking fee, is due 7 days before your appointment or wedding date. Late payments may incur a $50 fee.

   If payment is not received by the due date, we reserve the right to cancel the appointment or wedding booking.

4. Cancellations and Rescheduling

   If you need to cancel or reschedule, please notify us as soon as possible. The booking fee is non-refundable.

   For special occasion bookings, cancellations or rescheduling with less than 72 hours’ notice may require payment of the remaining balance, as the appointment time has been reserved and may not be able to be rebooked.

   For wedding bookings, cancellations within 30 days of the wedding date may require payment of the remaining balance, as the date and time have been reserved and may not be able to be rebooked.

   If we need to cancel or reschedule due to unforeseen circumstances, such as illness, emergency, extreme weather, traffic, accidents, or government restrictions, we will work with you to reschedule, provide a qualified substitute artist where possible, or refund any booking fee already paid.

5. Bridal Trials

   Bridal trials are used to design and refine your preferred makeup look before the wedding day. While we aim to recreate the agreed look on the wedding day, final results may vary slightly due to skin condition, skincare, tanning products, recent skin treatments, weather, lighting, photography, timing, or requested changes.

   Any significant changes requested after the trial or on the wedding day may affect the final result and may require additional time where available.

6. Second Artist

   For bridal or group bookings of 7 or more people, a second artist may be required. This incurs an additional non-refundable booking fee, which will be confirmed at the time of booking.

   Final numbers must be confirmed at least 4 weeks before the event. Late confirmations may result in no second artist being available.

   We allocate approximately 1 hour per person for makeup. Late arrivals may reduce application time, with no adjustment to fees.

   If we cannot provide a second artist after one has been confirmed and paid for, we will arrange a suitable substitute where possible or refund the second artist’s fee.

7. Service Changes

   Any changes to the Services must be agreed upon in advance via email.

   Extra services requested on the day are subject to availability and may incur additional charges based on our standard rates.

   For wedding bookings, changes to timing, location, numbers, package inclusions, or additional services may affect the final balance and wedding morning schedule.

8. Illness, Allergies, and Skin Conditions

   Please let us know about any allergies, sensitivities, skin conditions, medical conditions, medications, recent skin treatments, cosmetic procedures, or contagious illnesses before your appointment.

   Clients must disclose all relevant conditions prior to the appointment.

   We follow strict hygiene practices, including sanitised tools and disposable applicators where needed. If you have a contagious illness, including but not limited to cold sores, conjunctivitis, flu, vomiting, or other infectious conditions, we may need to postpone your appointment.

   In these cases, the booking fee remains non-refundable.

   We are not liable for reactions, irritation or outcomes caused by undisclosed allergies, sensitivities, medical conditions, medications, recent skin treatments, illness, or products requested or supplied by the Client.

9. Conduct and Working Environment

   Please arrive on time with clean skin and without makeup.

   Clients must provide a clean, safe, well lit workspace with access to a power point and table. For wedding bookings, the makeup area must allow enough space for the Makeup Artist to work safely and efficiently.

   The workspace should be reasonably calm and free from excessive noise, interruptions, crowding, or distractions that may affect the service, timing, hygiene, or final result. This includes, but is not limited to, loud music, children playing close to the makeup area, people leaning on or touching the makeup setup, pets near the workspace, or guests interrupting the application.

   Children and guests are welcome to be part of the wedding morning, but they must be supervised and kept clear of the makeup workspace, kit, tools, products, lighting and electrical equipment.

   Late arrivals, interruptions, or unsuitable working conditions may shorten appointment time to keep the schedule on track, with no fee reduction.

   Significant delays, unsafe conditions, unsupervised children, aggressive behaviour, intoxication, or an environment that prevents us from providing the Services may result in the service being paused, shortened, moved to a different area, or cancelled. In such cases, no refunds will be provided.

10. Early Start and Travel Fees

    Bookings requiring a start time before 6.00am may incur a $50 early start fee.

    Travel within Christchurch is charged at a flat rate of $25.

    Greater Christchurch and out-of-town travel is charged at $1.80 per km return from Bishopdale.

    Out-of-town or destination bookings may include travel time, transport, parking, access costs and accommodation, which will be agreed before booking.

    Any parking fees, valet fees or access costs are payable by the Client.

11. Touch-Ups

    Immediate touch-ups at the end of Services are included.

    Additional touch-ups during events, extended attendance, or staying beyond the agreed service time may incur an extra fee, agreed upon based on the time required and availability.

12. Photography Consent

    By booking, you consent to photos or videos being taken for promotional purposes unless you notify us before or at your appointment that you do not wish to be included.

    If you prefer not to have your image shared online, please let us know. This will not affect the quality of service provided.

13. Service Quality

    We strive to provide the highest quality services. If you are not satisfied, please contact us within 24 hours so we can discuss a suitable solution.

    Concerns raised after this time may be more difficult to assess, especially where makeup has been affected by wear, weather, tears, touch, skin changes, other products, or event conditions.

14. Liability

    We are not liable for damages, injuries, reactions, delays, losses, or outcomes beyond our reasonable control, including but not limited to venue conditions, weather, traffic, late arrivals, unsuitable workspaces, interruptions, client-supplied products, undisclosed Client information, allergies, sensitivities, illness, skin conditions, recent treatments, or failure to follow preparation advice.

    Clients may be responsible for replacement or repair costs if products, tools, equipment, lighting, furniture, or personal items are damaged during the appointment by the Client, guests, children, pets, or other people present.

    Nothing in these terms is intended to limit any rights you may have under applicable New Zealand law.

15. Amendments

    We may update these terms at any time. The terms in place at the time of booking apply unless both parties agree to updated terms.

16. Privacy

    We collect and store Client information, including contact details, booking details, allergy information and skin information, solely to provide Services and communicate with you about your booking.

    Your information is handled in line with New Zealand’s Privacy Act 2020. Information is not shared without consent, except as required by law or where necessary to provide the Services, such as arranging a substitute artist.

    Contact

    Questions? Contact us at hello@makeupbysteph.co.nz.

    By booking Services with Makeup By Steph NZ, you confirm that you have read, understood, and agree to these terms.